How Do You Deal with Failure?
25/02/16 Personal Juju # , , , , ,

How Do You Deal with Failure?

Today, I was interviewed by a friend and colleague, Mihai Herman, for a piece he’s featuring on his business coaching blog. And he asked me an interesting question:

 

“How do you deal with failure?”

 

It was a surprise question, and I’ll admit, for a moment it gave me pause.

 

All kinds of thoughts ran through my head: How DO I deal with failure? I suspect I don’t do it very gracefully.

 

But as I answered the question, I came to the realization that my definition of failure has changed over time.

 

And it’s not so much how I get over the failure – but what I refer to as failure – that’s been the mark of progress, and a move toward happiness, in my life.

Continue reading

10 responses
Whiteout Conditions. But I Can Still See the “B” Everywhere I Look.
18/02/16 Badass Juju -- Brands We Love , How to Brand Your Juju # , , ,

Whiteout Conditions. But I Can Still See the “B” Everywhere I Look.

I’m blessed to be at Mammoth Mountain in northern California this week. It’s “ski week” for schools in California (no… that is NOT a joke), and our teenager, like so many others, is drawn to snowboarding like moth to flame. I grew up skiing, and then outgrew the urge. I tried snowboarding, and it was an unmitigated disaster. These days, I spend my time in Mammoth like a “brand detective,” watching, listening, and learning about what sells.

 

And what an amazing place for brand-watching this is.

 

It snowed 18 inches last night. There are 25-mile-per-hour winds. You can hear the cannons on the mountains, starting safe avalanches to avoid disasters. It’s a cold mess. But even in whiteout conditions, I can clearly see the Burton “B” everywhere I look.

Continue reading

4 responses
Do You Suffer from Low Brand-Esteem?
09/02/16 Good Juju and Brands that Have It , How to Brand Your Juju # , , , , , ,

Do You Suffer from Low Brand-Esteem?

Recently I hosted two live webinars where I talked with hundreds of business owners about the 7 common mistakes I see in branding, and a “Flub-Proof” formula for building a great brand. (You can watch a replay here.)

 

In the chat box during the webinars, I saw these comments (or iterations of these comment) again and again:

 

“I don’t have the confidence I need to ask for the business. “

 

“I need to be more courageous in promoting my brand.”

 

“I’m afraid to put myself out there.”

 

Confidence. It’s a loaded word, isn’t it?

Continue reading

2 responses
Why Moments of Clarity In Business Are Way Overrated
28/01/16 How to Brand Your Juju # , , ,

Why Moments of Clarity In Business Are Way Overrated

You know that moment when you see things in your business for exactly what they are? When everything lines up for you and you understand JUST how things work? When you really GET something? When all of the sudden it occurs to you that you’ve been after the wrong customers, or messaging from the wrong angle, or branding yourself entirely the wrong way?

 

When you say, “A-ha! OMG! Eureka!” and you smack yourself on the forehead?

 

You know when you have those moments of clarity about your business?

 

You shouldn’t be having them.

Continue reading

12 responses
The Devil is in the Discount. Why You Should NEVER Lower Your Rate.
11/01/16 How to Brand Your Juju , Uncategorized # , , , ,

The Devil is in the Discount. Why You Should NEVER Lower Your Rate.

In the late 90’s, I was managing a premium brand for Jacuzzi and we had a giant web project up for bid. It was a complicated project, requiring the development and management of standardized websites for franchise hot tub dealers in 63 countries.

 

I had a brilliant young woman submit a proposal for the job, and I knew I wanted to hire her. She was sharp and determined and her solutions were creative and well-strategized.

 

But her proposal was out of my budget range.

 

I asked her to come to my office to discuss the proposal – to see if there was a way we could work together within my budget. I knew in my gut that she was the best solution for our issue at hand, and I intended to hire her. I was fully prepared to give up some of the services in the proposal – to minimize the bells and whistles – in exchange for the peace of mind I would receive in working with a true professional who was highly motivated to do the job.

 

She wanted the job.

 

I wanted her work.

 

When we sat down at the table and I presented my budget limitations, her automatic reply was:

 

“I can give you a 25% discount. I’d really like to work with you.”

 

In a split second, it changed the way I felt about her. I wondered – if she would give up so easily on her hourly rate – whether or not she really had other clients, and why she was clamoring for work.

 

I wondered if I’d misjudged her value.

Continue reading

67 responses
What to Do When You’ve Had Enough
07/01/16 Personal Juju # , , , ,

What to Do When You’ve Had Enough

How long does it take you to fill in this blank: “I am not ________ enough.”

 

Or this one: “My business is not __________ enough.”

 

I’m guessing it took less than a second.

Continue reading

10 responses
What’s In a Word? Just About Everything.
24/12/15 Uncategorized # , , , , ,

What’s In a Word? Just About Everything.

As of late, I’ve been overcome by the power of words.

 

The current political environment and the division of our country are driven by words.

The holiday shopping season and the frenzy that ensues is created with words.

The rise of the sale of Internet products: words.

The coaching and consulting that has become so prevalent in our society: more words.

Performance reviews, TED Talks, sales pages, op eds, podcasts, elevator speeches, LinkedIn profiles, Tweets, emails, stand-up comedy, and angry rants in the comment section of news blogs: all words.

 

Most of us have told our children at some point or another that words are just words. “Sticks and stones” and all of that.

 

But I’m of a different mindset.

 

I’ve always been moved by the power of the perfectly precise word. Or the carelessly chosen one.

Continue reading

2 responses
My Favorite Mistake. And How to Make the Most of Yours.
21/12/15 How to Brand Your Juju # , , , ,

My Favorite Mistake. And How to Make the Most of Yours.

When was the last time you said, “Ooops,” or “Oh, sh&*!” after hitting send? The last time you sent out a letter with a glaring error? Spelled someone’s name wrong? Made a promise you didn’t properly research? Ticked someone off with the way you worded something? Sent something to the wrong person?

 

If you wear a marketing hat long enough, you’re bound to make some marketing blunders. It happens to the best of us. The real question is: How did you handle it?

Continue reading

no responses
If Your Brand Was a Person, Who Would it Be?
14/12/15 How to Brand Your Juju # , , , , ,

If Your Brand Was a Person, Who Would it Be?

Think about your favorite three brands. Just close your eyes, and allow your top three brands to pop into your head.

 

There are, undoubtedly, a host of reasons you’re attracted to these brands. But whether you realize it or not, one of the things you’re likely most attracted to are their personalities.

 

I meet a lot of small business owners who believe that logos, colors and fonts drive brands.

 

When we first begin to “brand,” these are the things we focus on. I hear entrepreneurs say, “I just hired a designer to do my brand,” or “I just branded my website.”

 

This approach leaves a tremendous amount of unfinished business on the table. And one of the juiciest pieces it overlooks is brand personality.

 

I challenge my clients to answer this question: If your brand was a person, who would it be?

Continue reading

6 responses